Refund policy

REFUND POLICY

30-Day Money-Back Guarantee

At Loomis, we believe in our product. That's why every order is backed by our 30-Day Money-Back Guarantee — no awkward questions, no fine print.

How it works

If you're not happy with your purchase for any reason, you have 30 days from the delivery date to request a refund. Just email us at [loomisshop.info@gmail.com] with your order number and a short note telling us what went wrong. We'll guide you through the return process from there.

What you need to know

• Refund requests must be made within 30 days of delivery.
• Items should be returned in their original packaging whenever possible.
• Once we receive and inspect the returned product, your refund will be processed to the original payment method within 5–10 business days.
• Return shipping costs are the responsibility of the customer, unless the product arrived damaged or defective — in which case Loomis covers everything.
• Original shipping fees are non-refundable.

Damaged or defective items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos of the issue. We'll send a free replacement or issue a full refund — your choice.

Wake-Up Guarantee

We stand behind our product. If your Loomis alarm doesn't wake you up reliably during the first 30 days of use, contact us and we'll make it right.

Questions?

Email us at [loomisshop.info@gmail.com]. Our team responds within 24 hours, Monday to Friday.