Contact information

We respond to all messages within 24 hours, Monday to Friday.

For the fastest response, please include your order number (if applicable) and a clear description of your question or issue. If you're reporting a damaged or defective item, attaching a photo helps us resolve things faster.

Support Hours

Monday to Friday: 9:00 AM – 6:00 PM

Messages received on weekends or holidays will be answered the next business day.

What we can help you with

Order status and tracking
Returns, refunds, and exchanges
Product questions and recommendations
Damaged, defective, or missing items
Wholesale and partnership inquiries
Press, media, and collaborations

Press & Partnerships

For media inquiries, athlete partnerships, or collaboration proposals, please email us at [loomisshop.info@gmail.com] with the subject line "Partnership" or "Press."